Elia Support

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Activity overview

Latest activity by Elia Support
  • Elia Support created an article,

    What if you encounter trouble when logging-in on EPIC?!

    To solve this issue, you can follow two steps: 1) Clear the cache of your browser How to hard refresh browser and clear cache if you're using Chrome. Chrome and Windows: To hard refresh on Google...

  • Elia Support created an article,

    How can I request an EIC code?

    To ensure efficient electronic exchanges of data on the European energy market, a uniform identification system is required. To this end, the European Network of Transmission System Operators for E...

  • Elia Support created an article,

    How do I request access to metering messages?

      You need an EVMS (Elia Validated Metering System) user ID and password to access Elia metering data. You can get these by filling out the form . The Metering Services Department will handle your ...

  • Elia Support created an article,

    How can I share metering data with other collaborators?

    Important: You need to be "Super User" / "Admin" of your company in order to be able to verify who has access to your company details. #1 : Click on the "3 dots" related to the access point you w...

  • Elia Support created an article,

    How can I download my metering data?

    EPIC allows you to download metering data from you company (or entity). You are able to download all the data from a specific connection point. When you decide to download metering data, you need:...

  • Elia Support created an article,

    Which access to metering data can I have in EPIC?

    EPIC allows you to have access to your metering data. However make sure you did receive the rights and permissions from your administrator. At the moment in EPIC you are able to: View all your con...

  • Elia Support created an article,

    How does it work to activate my account in EPIC?

    From the 7th of July EPIC is accessible to our customers who have a contractual relationship with Elia. An invitation email has been sent. If this is not the case, please enter a ticket Important ...

  • Elia Support created an article,

    Where can I find my responsible KAM (Key Account Manager)?

    You can find your responsible KAM (Key Account Manager) on the following webpage: List of APs (elia.be)  

  • Elia Support created an article,

    What does this abbreviations stand for?

    ACH = Access Contract HolderBRP = Balance Responsible PartyDA = Direct AccessDSO = Distribution System OperatorEAN = European Article NumberEIC = Energy Identification CodeGLN = Global Location Num...

  • Elia Support created an article,

    Where can I find information about External Services of Elia (WIOVD)

    For more information about External services Elia or (WIOVD) you can go to the following webpage:  External Service (elia.be) Or send an e-mail to: wiovd.support@elia.be