Elia Support

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  • How can I request an EIC code?

    To ensure efficient electronic exchanges of data on the European energy market, a uniform identification system is required. To this end, the European Network of Transmission System Operators for E...

  • Where can I find additional documentation about metering data provided by Elia?

    A Metering Manual (in English) is available to explain: How to access metering data transmitted by Elia. Understand and use messages containing metering data transmitted by Elia. It describes: T...

  • How do I request access to metering messages?

      You need an EVMS (Elia Validated Metering System) user ID and password to access Elia metering data. You can get these by filling out the form . The Metering Services Department will handle your ...

  • How can I share metering data with other collaborators?

    Important: You need to be "Super User" / "Admin" of your company in order to be able to verify who has access to your company details. #1 : Click on the "3 dots" related to the access point you w...

  • How can I see my metering data in a graphical representation or in table?

    #1 : Click on the 3 dots icon in order to see multiple option propose to you. More information: allow you to see detailed information regarding the access point Metering and volume data: Allows yo...

  • How can I download my metering data?

    EPIC allows you to download metering data from you company (or entity). You are able to download all the data from a specific connection point. When you decide to download metering data, you need:...

  • Which access to metering data can I have in EPIC?

    EPIC allows you to have access to your metering data. However make sure you did receive the rights and permissions from your administrator. At the moment in EPIC you are able to: View all your con...

  • Where can I find information about External Services of Elia (WIOVD)

    For more information about External services Elia or (WIOVD) you can go to the following webpage:  External Service (elia.be) Or send an e-mail to: wiovd.support@elia.be

  • How can I have access to EPIC (as an employee for a company)?

      #1 : Verify that your company has access to EPIC#2 : Ask to the administrator of EPIC for you company to send you an invitation to join the EPIC environment #3 : Once you receive the invitation e...

  • How does it work to activate my account in EPIC?

    From the 7th of July EPIC is accessible to our customers who have a contractual relationship with Elia. An invitation email has been sent. If this is not the case, please enter a ticket Important ...