epic team

Follow these steps.

For additional access points A specific power put at disposal tariff is applied to the additional access points. This tariff corresponds to 20% of the power put at disposal tariff for defined for t...

To find out if you have this role on your EPIC user account, Follow these steps: Login to EPIC, Go to your profile (top right) Look at your access and permissions, you should see the company or co...

As an Access Contract Holder (ACH), you must first wait for the Grid User to initiate an Annex 2 renewal request. As long as the Grid User has not initiated any action, no renewal task will appear ...

A study request may be submitted by an external party (such as a consultant or project developer), but it must always be in the name of the Grid User holding the connection contract with Elia. The ...

Adapting a contract is not yet possible through EPIC in July 2021. Following contracts can be adapted through "Customer Hub" or by contacting your KAM (Key Account Manager) Connectioncontract anne...

Elia's terms and conditions will always apply even if your PO reference is indicated on the invoice.

Once logged in into EPIC:#1: Go in your profile (top right corner)#2: Select another language for your interface. By default we have put EPIC in English

This can be discussed with your KAM (Key Account Manager).

First, we want to help you better visualise how your PPAD is sized in comparison to your access point's apparent power. Therefore, we grant you access to your annual view in which you can see for e...