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When & How can I renew my Annex 3? (as an Access contract holder)
Each contract and its annexes includes a validity date. In the context of the renewal of Annexes 3, you will receive a notification when a Grid User has appointed you as Access Holder, and also 45 ...
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What is the role of Annex Validator?
The Annex Validator role is a role assigned to one or more people in your company on the EPIC portal. It is a "permission" given by the Company Administrator of your company. This Annex Validator r...
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How much does a study cost?
Study costs depend on the type of study and applicable tariffs. For more detailed pricing: Visit: Invoicing and tariffs (elia.be) Navigate to Tariffs for 2024-2027 under 'Connection'
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How can I make sure some people of my company receive a copy of the invoice by mail?
The whole point of EPIC is to enable our customers to access Elia's services more independently.Depending of your role this feature is already available in EPIC.Grid User (GU) and Access Contract H...
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How to navigate through EPIC
Services you have access too Support User profile
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When & How can I renew my Annex 3? (as a Balance Responsible Party or Supplier)
As Balance Responsible Party (BRP) or Energy Supplier (Supplier), you must first wait for the Access Holder to initiate an Annex 3 renewal request. As long as the Access Holder has not initiated an...
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As an administrator, how can I remove/check if a user has the role of "Annex Validator"?
In "Accounts", click on a user in order to see the details page Open the panel of your company and tick or untick the Annex Validator permission
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What if you encounter trouble when logging into EPIC?!
We are sorry that you are experiencing issues logging into EPIC. Please find below a few steps you can try in order to solve the issue. If it does not work, please contact us at epic@elia.be. FIR...
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Who is responsible for paying for the study?
The Grid User holding the connection contract is always responsible for paying the study costs. A third party (such as a consultant or developer) cannot cover the study cost on behalf of the Grid U...
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How can I set up e-Invoicing?
This is possible in EPIC via: This will have an impact on all invoicing from Elia to your company. When you switch to e-invoicing you must also give an e-mail address to which reminders will be se...