epic team

After submitting, you can track the status of your request in Studies & Projects on Epic. If additional details are needed, Elia may contact you via email. You will receive a study offer from Elia...

Electronic invoices and credit notes are sent by Elia under the following conditions: The e-mail address for electronic invoicing must be a generic e-mail address. It will only be used to send ele...

To request support you can:  Business question related to Elia: Contact your KAM (Key Account Manager) Contact your Key Account Manager (KAM) via phone or email. The list of KAM by company is avai...

Note: you need to be "Administrator" of your company in order to invite a new collaborator within the EPIC account of your company. Go to "Accounts" Click on the "Invite User" button in the top ri...

The change of the Annex language can only be initiated by the Grid User during the renewal process on EPIC. Therefore, none of the other parties (Access Contract Holder and BRP/Supplier) can impact...

You can monitor the progress of your study request directly in EPIC under Studies & Projects. This page only shows you the study part of your project. Other tracks such as the realisation or the co...

This second e-mail address is called : "Email address for other billing related communications"By entering the e-mail address, the Grid User agrees to receive all other billing-related communicatio...

Important: you need to be a "Super User"/"Admin" of your company in order to be able to verify who has access to your company details.   In order to verify who has access to your data or to a speci...

Orientation study: The legal delay is 40 working days. However, due to the complexity of the study, large workload, discussions between Elia and the client, this delay is often not respected. Deta...

When you browse invoices in EPIC, you can see that all of our invoices are displayed with a status. This status is intended to give some context and information regarding the invoices. Open: this c...