epic team

Note: You need to be "Administrator" in order to manage permissions and access from other members of your company.   #1 : Go in "Accounts" and select the user account you want to modify #2 : Adapt ...

Docusign can be used in two ways. 1. A first option is to use your ID card to sign the document. In that case you must provide all your names on your ID and an email address to be able to sign. #...

Nothing changed for now.   Proceed as you always have done in order to pay and regularize you invoice situation. Note: We are investigation some solutions internally in order to make it easier in t...

To request support you can:  Contact your Key Account Manager (KAM) via phone or email. The list of KAM by company is available here or on Elia website > Section Customers. The email of an Elia em...

#1 : First you will get notifications #2 : After that, a notice of default will be issued.

In the current version of EPIC you have the choice between 3 user types: #1 : Administrator Can manage and invite all user accounts related to his company Like for the Basic User, can access the i...

EPIC allow you to have access to your invoices. However, make sure you did received the right and permissions from your administrator.#1 : If you are interested to download your invoices, you can c...

Before you delete your account make sure that this will not have any impact within your company. Once your account is deleted you won't be able to log-in again.   In order to delete your account:#1...

  For all questions related to invoicing and rates with regard to access, connection, imbalance and additional metering services, please visit the following Elia webpage: Invoicing and tariffs (eli...

  In October 2023, EPIC will upgrade its authentication system (UserID / Password).   No impact for you: all you will need to do is to reconfirm your e-mail and password one time. You can also stil...