When malfunctions occur on your installation and you think that the quality of the supply is the cause, Elia can carry out an analysis based on the data available in its monitoring system. It is important when reporting such phenomena to properly document what is happening. To speed up the analysis process, it is important to collect and communicate as much information as possible, such as:
- The temporality of the malfunctions (frequency and duration)
- Analyses already carried out
- Origins already ruled out
- The causes of the triggering of a protection if a protection has reacted