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Recent activity by epic team-
What are the ambitions for EPIC?
#1: Merging all services into one sigle application in order to provide a 360° view of your company#2: Avoid redundant accounts and the multiplication of accounts and passwords #3: Offer to our cl...
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What will the costs of the project be?
The estimated costs of the project are noted in the detail study and also on the offer of the realization.
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Is there still a need for an orientation study in case the map shows sufficient hosting capacity?
Yes, the map is only intended to pre-inform grid users on a first, high-level view on grid hosting capacities on top of already reserved/allocated capacities and a margin for low voltage connected ...
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What happens if the PPAD is exceeded on an access point?
If you exceed your contractual PPAD for offtake, a penalty tariff will be applied to the excess part as measured in the month M (e.g: February in the picture below). This penalty tariff will last f...
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When & How can I renew my Annex 2? (as a Grid User)
Each contract and its annexes includes a validity date. In the context of the renewal of Annexes 2, you will receive a notification 90 days before the expiry of your annex through the letter/e-mail...
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How do I submit a study request?
For the clients who already have a signed connection contract with Elia, the study request process is now fully integrated into Elia’s client portal, EPIC. To submit a request: Log in to EPIC. Na...
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Where can I download the annexes of my connection contract?
To download the annexes of your connection contract follow these steps:#1 : Go to contract tab in EPIC#2 : Click on the 3 dots next to the connection contract you want to download#3 : Click on the ...
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Can I add a purchase order (P.O) on my invoices?
In July 2021 this will not be available through EPIC yet.You can however, do it manually by sending an email to : Submit a request – Help Center or to your KAM.Conditions: Provide the moment when t...
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What are the services available within EPIC?
In its current version, the following services are already available in EPIC: Grid Users - Access Holders - Balance Responsible Party - Energy Suppliers Account management: Allows your company t...
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When will I receive the project invoice?
In the offer of the realization you will find the different billing disks. The first disk when making the order The second disk when works start The third disk when the connection is available The...