General info on EPIC
- How to navigate through EPIC
- What is EPIC?
- What are the services available within EPIC?
- How can I change the language of EPIC?
- How can my company have access to EPIC?
- How can I have access to EPIC (as an employee for a company)?
Account management
- How does it work to activate my account in EPIC?
- How can I see the permissions linked to my own user account?
- How can I see who has access to EPIC within my company?
- Who has access to my company data/services?
- How can I manage permissions of other users within my company?
- How to access my account profile details?
Metering
- Which access to metering data can I have in EPIC?
- How can I consult my metering data in EPIC?
- What is the policy in terms of user rights?
- How to get full access to all metering data of one company?
- How can I see my metering data in a graphical representation or in table?
- How can I share metering data with other collaborators?
Invoices
- Where can I consult my invoices in EPIC?
- How can I download my invoices?
- What is the status of my invoice? Where does it stand for?
- What happens when I pay my invoice to late?
- How can I pay this invoice?
- Do my sales conditions apply when my P.O is mentioned on the invoice?
Contracts
Studies
- How do I submit a study application?
- I want to get a new connection or change my connection, what should I do?
- I want to increase/decrease my purchase or I want to install a production unit, what should I do?
- Which study should I apply for?
- How do I know the status of my study?
- Who should pay for the study?
Realizations & projects
Other
- Where can I find my responsible KAM (Key Account Manager)?
- Where can I find information on imbalance tariffs?
- What does this abbreviations stand for?
- Where can I find information about External Services of Elia (WIOVD)
- What can I do with question concerning incidents / interference?
- What can I do if a question about the CRM?