General questions EPIC
Metering
- What is the policy in terms of user rights?
- Which access to metering data can I have in EPIC?
- How to get full access to all metering data of one company?
- How can I consult my metering data in EPIC?
- How do I request access to metering messages?
- How can I request an EIC code?
Invoices
- Where can I consult my invoices in EPIC?
- How can I change company/contact details and other parameters on my invoice?
- How can I change the VAT number on my invoice?
- Can I add a purchase order (P.O) on my invoices?
- Do my sales conditions apply when my P.O is mentioned on the invoice?
- How can I make sure some people of my company receive a copy of the invoice by mail?
Contracts
Studies
- Which study should I apply for?
- I want to get a new connection or change my connection, what should I do?
- I want to increase/decrease my purchase or I want to install a production unit, what should I do?
- How do I submit a study application?
- Who can apply for the study?
- How much does such a study cost?
Realizations & projects
Other
- Where can I find my responsible KAM (Key Account Manager)?
- Where can I find information on imbalance tariffs?
- What does this abbreviations stand for?
- Where can I find information about External Services of Elia (WIOVD)
- What can I do with question concerning incidents / interference?
- What can I do if a question about the CRM?